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Troubleshooting
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AU-201H
Troubleshooting
If a problem occurs while running the system, refer to the following.
If the problem is not corrected after the described operation is performed, contact
your technical representative. Konica Minolta Bizhub C451 User Manual Pdf
Condition
Possible cause
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Remedy
The message “Failed to
register.” appears on a multifunctional product where registration failed.
With this device, the
scanning time is limited to 10 seconds. This message appears if scanning was not possible within the limited period of time.
Refer to the Quick Guide
Authentication Unit (IC Card Type AU-201) and check how to position the IC card in order to complete scanning within the limited period of time.
The message appears on a
computer where registration failed.
Logon failed.
The message “Failed to Authenticate.” appears on the multifunctional product.
If “Card Authentication +
Password” was selected: Is the password typed in correctly?
Check the password, and
type it in correctly.
Scanning does not begin.
Was the multifunctional
product restarted after this device was connected to it?
Turn the multifunctional
product off with the main power switch and temporarily disconnect the USB cable from this device or the multifunctional product before connecting it again and waiting 10 seconds before turning on the multifunctional product with the main power switch.
The Add New Hardware
Wizard starts when this device is connected to the computer.
Is this device connected to
the same USB port used when the driver was installed? Konica Minolta Bizhub C451 Manual Pdf
If this device is connected to
a USB port different from the one used when the driver was installed, the Add New Hardware Wizard may start. Use the same USB port used when the driver was installed.
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